PRODUCT RETURNS AND REFUND POLICY
Customers can change / return any ordered products if broken or not opened within 7 days from the day the customer received the product (mainly based on the product receipt). The returned product must be in the same condition when the customer received the package. The company will change / return the product under the following conditions.
1.1 The product received is in a damaged condition and cannot be used normally.
• Wrong product sent to the customer.
• Product / Product packaging is damaged.
1.2 Product must not be used and must in the same condition the product was received.
1.3 Products must be returned with the product packaging.
1.4 If you received the product for more than 7 days, the company reserves the right to return the product from you. (International shipment does not apply.)
METHOD OF RETURNING THE GOODS
If you want to return the product, please see the return policy below. If you want to return / change to a new product, you must contact the company within 7 days after receiving the product under the following conditions.
1.1 Fill out the return form and attached the invoice to the front of the return bag.
1.2 Deliver goods in the original packaging to the head office, according to the address shown on the package.
CHECK THE RETURN STATUS
The replacement / refund process will only begin after the company has completed evaluating the returned product from you. This process of product quality evaluation may take about 3 business days from the date the company received the returned product.
You can call the hotline +66 2 661 4431 every Monday – Sunday from 8:30 – 18:30 local time for any inquiries.
RETURN SHIPPING COST
If the product you received is incorrect or damaged, the company is happy to pick up the product and exchange the product to the address specified in the order document without any cost.
NEW PRODUCT REPLACEMENT
As soon as the company received the returned product /s, we will evaluate and check the quality of the returned goods, this process will take approximately 3 business days from the date the company received the returned product/s.
After approving to change to a new product, the company will deliver a new item according to the specified delivery details, you will receive an email and an SMS informing you that a new product/s is being processed and you will also receive a new order number.
The company will refund the fill amount the purchased order to the customer, in the event that the company is unable to find a replacement of the original product the customer ordered.
In the case of a refund, if the order was paid via wire transfer or by cash, the company will contact the customer within 3 business days if the product has been received and inspected.
To request accounting documents and evidence, allow the company to process the reimbursement first into your bank account, this will take approximately 5 working days and the company will notify you when a refund has been completed.
In case of a refund, if orders were paid via credit card, refunds will be issued via the credit card paid, the refund period depends on the billing cycle and the policy of the card holders bank.
Note: For refund, the customer must send the following:
1. Copy of ID Card.
2. Copy of the customers’ bank account page, along with a copy of the correct details (The name on the bank account and the name of the person who ordered the product must match)
The company reserves the right to change any condition without any prior notice.